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Frontend Cancel Order

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Extension Installation

For Magento Marketplace Customers

  • Find the Composer name and version of the extension in the extension's composer.json file.

  • Login to your SSH and run:

    • composer require mavenbird/magento-2-frontend-cancel-order
    • Wait for Composer to finish updating your project dependencies and make sure there aren't any errors.

  • To verify that the extension installed properly, run the command:

    • php bin/magento module:status Mavenbird_FrontendCancelOrder
    • By default, the extension is probably disabled.
    • Enable the extension and clear static view files:
    • php bin/magento module:enable Mavenbird_FrontendCancelOrder --clear-static-content
    • php bin/magento setup:upgrade
    • For Magento version 2.0.x to 2.1.x - php bin/magento setup:static-content:deploy
    • For Magento version 2.2.x & above - php bin/magento setup:static-content:deploy --f
    • php bin/magento cache:flush

For Mavenbird Customers

  • Extract the zip folder and upload our extension to the root of your Magento 2 directory via FTP.
  • Login to your SSH and run below commands step by step:
    • php bin/magento setup:upgrade
    • For Magento version 2.0.x to 2.1.x - php bin/magento setup:static-content:deploy
    • For Magento version 2.2.x & above - php bin/magento setup:static-content:deploy --force
    • php bin/magento cache:flush

Configuration​

  • To configure the Frontend Cancel Order extension:
    1. Log in to the Magento Backend.
    2. Go to Stores > Configuration.
    3. Under the General tab, select Frontend Cancel Order.
    4. Here, you can configure the following settings:
      • Enable Frontend Cancel Order: Enable and Disable the Frontend Cancel Order extension.

Frontend Cancel Order Configuration

Steps to Cancel an Order from Order History​

1. Navigate to Order History​

  • Log in to your account on the website.
  • From the main menu or account dropdown, select Order History.
  • The page will display a list of all your past and current orders.

2. Identify Eligible Orders​

  • Look through your order list.
  • Orders eligible for cancellation will show a Cancel Order button next to them.
  • Orders that are already shipped, delivered, or otherwise ineligible will not display this button.

Frontend Cancel Order Popup

3. Initiate Cancellation​

  • Click the Cancel Order button for the order you want to cancel.
  • A confirmation popup appears (as shown in the screenshot).

Frontend Cancel Order Popup

4. Confirm Cancellation​

  • Review the details in the popup.
  • Confirm your intention to cancel the order by clicking Confirm (or the appropriate confirmation button).
  • The system will process the cancellation and update the order status.

Frontend Cancel Order Popup Frontend Cancel Order Popup

5. Verify Cancellation​

  • Check your Order History to confirm that the order status has changed to Cancelled.
  • You may also receive a confirmation email about the cancellation.

Frontend Cancel Order Popup