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Import Export Product Reviews Extension FAQs (5)

Why do I receive an error when importing product reviews in Magento 2?

Errors during import can occur due to various reasons, such as incorrect CSV formatting, missing required fields, or mismatched product SKUs. Ensure your CSV file is properly formatted, includes all required fields, and that product SKUs match the existing products in your Magento store.
What should I do if the product reviews are not displaying after a successful import?

If product reviews are not displaying after import, try reindexing your Magento store using the command line. Additionally, check the review status to ensure they are set to "Approved." Also, clear the cache to refresh the display on the frontend.
How can I resolve the "Invalid data format" error during the export of product reviews?

The "Invalid data format" error often arises from unexpected characters or formatting issues in the database. Ensure your database entries are clean, and consider exporting to a simpler format to isolate the problem. Checking for special characters in reviews can also help.
What steps can I take if the import process is running too slowly or timing out?

If the import process is slow or times out, consider increasing the PHP memory limit and max execution time in your server settings. Additionally, try splitting your import file into smaller chunks or using background processing to handle large datasets.
Why do I get a "Duplicate entry" error when importing product reviews?

A "Duplicate entry" error occurs when trying to import reviews that already exist in the database. Check your CSV file for existing review entries and ensure that you are not importing duplicate data. Consider updating existing reviews instead of importing them again.