Predefined admin Order Comments Extension
- Allows admin users to quickly add predefined comments to orders from the admin panel.
- Provides a list of predefined comments that can be easily selected and added to orders.
- Ideal for streamlining communication, ensuring consistent messaging, and saving time when managing orders.
- Configurable to add or modify predefined comments.
- Works seamlessly with other order management and communication modules.
Compatible with
- Community: 2.3.* - 2.4.8
- Enterprise: 2.3.* - 2.4.8
Highlighted Features
Predefined Comment Templates:
Administrators can create, organize, and manage a library of frequently used comment templates, making it easy to select and apply consistent messages for various scenarios, such as shipping updates or payment reminders.
Customizable Templates:
The extension allows for the customization of predefined comments with placeholders for dynamic data, enabling personalized yet standardized messaging that aligns with the brand's tone and style.
Easy Selection:
A user-friendly dropdown menu integrated into the admin panel enables quick selection of predefined comments, significantly reducing the time needed to communicate standard information to customers or internal teams.
Audit Trail:
A comprehensive log of all comments added to orders, including timestamps and admin user details, provides a clear audit trail for tracking communication history and maintaining accountability within the team.
Description
The Predefined Admin Order Comments Extension in Magento 2 allows administrators to add predefined comments to orders easily.
This extension streamlines the process of leaving consistent and accurate notes on orders by providing a set of predefined comment templates. It is especially useful for common scenarios or repetitive messages that administrators frequently use, ensuring consistency and saving time.
- Efficiency and Time-Saving
- Consistency
- Reduced Error Rates
- Improved Communication
Manage Comments
- Enable the Predefined Admin Order Comments module from the configuration.
- Go to Content → Predefined Admin Order Comments → Comments
- Click on Comments to open the Comment module where you can manage and view comments. The Comment module displays a list of all existing comments, allowing you to select and edit specific comments from the list.
- Click on the Add Comment button to start creating a new comment.
Add New Comments
- Set the comment to Enabled if you want it to be active immediately or Disabled if you want to save it for future use.
- Enter a descriptive title for the comment in the Title field.
- Provide the full text of the comment in the Content field.
- Select the relevant store view(s) where this comment should be applicable.
- Choose the order statuses to which this comment will apply.
Comment Order Notes
- Go to Sales → Order → View page.
- Scroll to the Order Notes section where you can see the status dropdown (e.g., Pending, Closed, Complete) and existing comments.
- Choose the appropriate status from the dropdown.
- As per Dropdown that loads Related Comment Contents.
Submit Comment
- When you click the submit button, the comments are displayed in the sales order view, as shown in the image.
- Click the Submit Comment button to add the comment to the order and save your changes.
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