Multivendor RMA System Extension

Vendors can manage all RMA requests through the "All RMA" tab. Here, vendors have access to detailed information about each RMA and can update the "RMA Status" as needed. Additionally, vendors can communicate directly with customers regarding their RMA inquiries.

• Vendors can review each RMA and adjust its status based on the resolution progress.
• Vendors can send messages to customers to provide updates or request further information about their RMA.
• The RMA status displayed on the customer panel will be synchronized with the order status to keep customers informed.
• Customers have the option to close the RMA once the issue has been resolved.

The communication system is an essential feature for any eCommerce business, fostering transparency between buyers and vendors.

The vendor can also view his conversation with the customer.

In our multivendor RMA system, the resolution process is managed by either the store admin or the vendor. When customers initiate an RMA request, they can choose between a Refund or Replacement option. Once the RMA is created, customers can track its status and communicate with the vendor for any updates or solutions.

Customers also have the option to cancel their orders before an invoice is generated. They can submit an RMA request for either a Refund or Replacement. Vendors can issue either a Full or Partial refund based on the situation.

Buyers have the option to initiate an RMA (Return Merchandise Authorization) if the product does not meet their expectations. They can select the specific order for which the RMA is requested, choose the reason for the return, upload images of the received item, indicate the order status, and include any additional comments.

Buyers can view their RMA requests under the “RMA” tab. Once they are satisfied with the vendor's resolution, whether it be a refund or an exchange, they can close the corresponding RMA.

• Easily request an RMA for products that do not meet expectations.
• Send messages directly to vendors regarding your RMA inquiries.
• Confirm and close RMAs once you are satisfied with the vendor's resolution.
• Attach multiple images of the received product to support your RMA request.

• Enable Extension: Option to activate or deactivate the RMA system.
• Enable Admin Notification: Option to notify the admin when an RMA request is made or updated.
• Default Number of Allowed Days: Specifies the number of days allowed for returns after the purchase.
• Admin Notification Email Address: Field for entering the email address for admin notifications.

• New RMA Email Template: Template used for sending notifications when a new RMA request is created.
• RMA Update Email Template: Template used for notifications regarding updates to existing RMA requests.
• RMA Message Email Template: Template used for sending messages related to RMA conversations between customers and admin.

See all RMA you have to go Multivendor Management > RMA System > Manage RMA.

All RMAs can be managed from the “All RMA” tab, where the admin can review and track all requests.

The admin can set a "Default Allowed Days" limit, specifying the number of days from the date of purchase during which customers can submit RMA requests. If a customer tries to initiate an RMA after this period, the request will be denied.

• Access detailed order information and product specifics related to each RMA.
• Monitor conversations associated with the RMA process.
• Configure the “Default Allowed Days” for RMA submissions.

To create RMA reasons go to Multivendor Management > RMA System > Manage RMA Reasons.

The admin has the ability to define RMA reasons from the back-end under the “RMA Reasons” section. These custom reasons will be visible on the front end when customers initiate RMA requests.

• Add custom RMA reasons.