Are RMA requests tracked?

Yes, both the vendor and the customer can track the status of the RMA request through the platform’s interface.

Can customers return items after a set period?

The return window is determined by the vendor’s return policy, but it can be restricted to a specific period after purchase.

What is the RMA (Return Merchandise Authorization)?

RMA allows customers to return products for a refund, replacement, or repair after a purchase.

Can vendors approve or reject RMA requests?

Yes, vendors have the ability to approve or reject RMA requests based on their store’s return policy.

Can vendors update RMA status?

Yes, vendors can update the status of RMA requests at each stage, from approval to completion, in the admin dashboard.

How can customers initiate an RMA request?

Customers can initiate an RMA request from their order history page by selecting the option to return an item.

How does the RMA process work?

Once an RMA is requested, the vendor reviews the request, approves it, and the customer returns the product for a refund, repair, or replacement.

Can vendors issue refunds directly through RMA?

Yes, vendors can issue refunds for returned items once the RMA is approved and the product is received.

Ready

Multivendor RMA System Extension

for Magento 2

Rating:

100 % of 100

6 Reviews Add Your Review

Licence Domain

Magento Edition

Community

Enterprise + $149.00

Enterprise Cloud + $150.00

$149.00

Qty

Buyers can submit RMA requests for vendor products.
Comprehensive RMA management is facilitated.
Customers can request refunds or replacements.
Vendors can issue full or partial refunds, supporting online and offline processing.
Dynamic selection of items from orders for RMAs is enabled.
Admins can manage RMA reasons, with compatibility for the Hyva theme and GraphQL integration.

Best Multivendor RMA System Extension for Magento 2

FREE
INSTALLATION
30 DAYS
MONEY BACK
1 YEAR OF
FREE SUPPORT
OPEN SOURCE
EAST TO CUSTOMIZE
MEETS MAGENTO
CODE STANDARDS

Feature Highlights

Flexible Refund Options

Vendors can choose to issue either partial or full refunds when processing a return.
Direct Vendor-Buyer Communication

Vendors can engage directly with buyers regarding specific RMA requests.
Admin Access to Conversations

Administrators have the ability to review all communications between vendors and buyers.
RMA Requests from Guest Users

Guest users can easily submit a new RMA request by providing their order ID and email address.
GraphQL Integration

The extension features integrated GraphQL for improved performance and flexibility.
Compatible with Hyva Theme

This extension is fully compatible with the Hyva Theme, ensuring a seamless user experience.

Vendor End Features

Vendor Actions on RMAs

Vendors can manage all RMA requests through the "All RMA" tab. Here, vendors have access to detailed information about each RMA and can update the "RMA Status" as needed. Additionally, vendors can communicate directly with customers regarding their RMA inquiries.

Vendors can review each RMA and adjust its status based on the resolution progress.
Vendors can send messages to customers to provide updates or request further information about their RMA.
The RMA status displayed on the customer panel will be synchronized with the order status to keep customers informed.
Customers have the option to close the RMA once the issue has been resolved.

RMA Communication

The communication system is an essential feature for any eCommerce business, fostering transparency between buyers and vendors.

The vendor can also view his conversation with the customer.

RMA Resolution Overview

In our multivendor RMA system, the resolution process is managed by either the store admin or the vendor. When customers initiate an RMA request, they can choose between a Refund or Replacement option. Once the RMA is created, customers can track its status and communicate with the vendor for any updates or solutions.

Customers also have the option to cancel their orders before an invoice is generated. They can submit an RMA request for either a Refund or Replacement. Vendors can issue either a Full or Partial refund based on the situation.

Admin End Features

Configuration

To configure the Magento 2 Multi Vendor RMA System extension, log into Magento 2 admin panel, and go to Stores > Configuration > MAVENBIRD EXTENSIONS > Multivendor RMA System, and configure the following settings for the extension:

Return Merchandise Authorization (RMA) Settings

Enable/Disable Module: Option to activate or deactivate the RMA system.
Enable Admin Notification: Option to notify the admin when an RMA request is made or updated.
Default Number of Allowed Days: Specifies the number of days allowed for returns after the purchase.
Admin Notification Email Address: Field for entering the email address for admin notifications.

Email Template Settings

New RMA Email Template: Template used for sending notifications when a new RMA request is created.
RMA Update Email Template: Template used for notifications regarding updates to existing RMA requests.
RMA Message Email Template: Template used for sending messages related to RMA conversations between customers and admin.

Comprehensive RMA Overview

See all RMA you have to go Multivendor Management > RMA System > Manage RMA.

All RMAs can be managed from the “All RMA” tab, where the admin can review and track all requests.

The admin can set a "Default Allowed Days" limit, specifying the number of days from the date of purchase during which customers can submit RMA requests. If a customer tries to initiate an RMA after this period, the request will be denied.

Access detailed order information and product specifics related to each RMA.
Monitor conversations associated with the RMA process.
Configure the “Default Allowed Days” for RMA submissions.

Manage RMA Reasons

To create RMA reasons go to Multivendor Management > RMA System > Manage RMA Reasons.

The admin has the ability to define RMA reasons from the back-end under the “RMA Reasons” section. These custom reasons will be visible on the front end when customers initiate RMA requests.

Add custom RMA reasons.

Customer End Features

RMA Requisition Process

Buyers have the option to initiate an RMA (Return Merchandise Authorization) if the product does not meet their expectations. They can select the specific order for which the RMA is requested, choose the reason for the return, upload images of the received item, indicate the order status, and include any additional comments.

Buyers can view their RMA requests under the “RMA” tab. Once they are satisfied with the vendor's resolution, whether it be a refund or an exchange, they can close the corresponding RMA.

Easily request an RMA for products that do not meet expectations.
Send messages directly to vendors regarding your RMA inquiries.
Confirm and close RMAs once you are satisfied with the vendor's resolution.
Attach multiple images of the received product to support your RMA request.

Extension Description

FAQs

What is the RMA (Return Merchandise Authorization)?

RMA allows customers to return products for a refund, replacement, or repair after a purchase.
How can customers initiate an RMA request?

Customers can initiate an RMA request from their order history page by selecting the option to return an item.
Can vendors approve or reject RMA requests?

Yes, vendors have the ability to approve or reject RMA requests based on their store’s return policy.
How does the RMA process work?

Once an RMA is requested, the vendor reviews the request, approves it, and the customer returns the product for a refund, repair, or replacement.
Are RMA requests tracked?

Yes, both the vendor and the customer can track the status of the RMA request through the platform’s interface.
Can customers return items after a set period?

The return window is determined by the vendor’s return policy, but it can be restricted to a specific period after purchase.
Can vendors issue refunds directly through RMA?

Yes, vendors can issue refunds for returned items once the RMA is approved and the product is received.
Can vendors update RMA status?

Yes, vendors can update the status of RMA requests at each stage, from approval to completion, in the admin dashboard.

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Reviews

Very Convenient
This feature really simplifies the return process. I can easily manage and track returns.

Ratings
100%

Chloe Adams
Good for Returns
The RMA system works perfectly. It simplifies returns and exchanges for my customers.

Ratings
100%

Lily Ramirez
Does the Job
It\'s a pretty basic RMA system but does the job. No complaints.

Ratings
100%

Isaac Taylor
Improves Customer Service
Great feature for improving customer service. Returns are much easier now for both customers and vendors.

Ratings
100%

Zachary Reed
Great Support
I had a small issue with the setup, but their support team was quick to help. Highly recommend.

Ratings
100%

Samuel Ward
Essential
For any e-commerce business, having an efficient return system is key. This extension does the job well.

Ratings
100%

Zoey Barnes