Frequently Asked Questions

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Why are my product thumbnails not displaying in the category admin section?

If your product thumbnails are not displaying in the category admin section, check the following: Ensure that the thumbnails are correctly uploaded for each product. Verify that your extension is properly installed and configured. Clear the Magento cache and reindex data. Check for conflicts with other extensions that may affect thumbnail visibility.
What to do if thumbnails are generating but are distorted?

If thumbnails are generating but appear distorted, try these solutions: Check the original image dimensions and aspect ratio to ensure they match the thumbnail settings. Review the extension settings for thumbnail size configurations. Ensure that any image optimization settings or third-party modules are not altering image dimensions incorrectly. Regenerate the thumbnails using the extension’s settings if available.
How can I check for compatibility issues with other extensions affecting thumbnails?

To check for compatibility issues with other extensions: Disable all other extensions temporarily and test the thumbnail functionality. Review the var/log/system.log and var/log/exception.log files for errors related to the thumbnail generation. Enable developer mode by running php bin/magento deploy:mode:set developer and observe any error messages. Check for known compatibility issues on the extension developer’s website or forums.