Frequently Asked Questions

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What is the RMA (Return Merchandise Authorization)?

RMA allows customers to return products for a refund, replacement, or repair after a purchase.
How can customers initiate an RMA request?

Customers can initiate an RMA request from their order history page by selecting the option to return an item.
Can vendors approve or reject RMA requests?

Yes, vendors have the ability to approve or reject RMA requests based on their store’s return policy.
How does the RMA process work?

Once an RMA is requested, the vendor reviews the request, approves it, and the customer returns the product for a refund, repair, or replacement.
Are RMA requests tracked?

Yes, both the vendor and the customer can track the status of the RMA request through the platform’s interface.
Can customers return items after a set period?

The return window is determined by the vendor’s return policy, but it can be restricted to a specific period after purchase.
Can vendors issue refunds directly through RMA?

Yes, vendors can issue refunds for returned items once the RMA is approved and the product is received.
Can vendors update RMA status?

Yes, vendors can update the status of RMA requests at each stage, from approval to completion, in the admin dashboard.

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