BigCommerce Support and Maintenance

Ongoing Store Management | Issue Resolution | Performance Monitoring

Our BigCommerce support and maintenance services are focused on keeping your store stable, updated, and aligned with your day-to-day business needs. We handle technical upkeep, troubleshoot issues, and make continuous improvements so your team can focus on growth and operations.

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Our BigCommerce Support and Maintenance Service Includes

Store Monitoring & Health Checks

We keep track of your store’s performance, uptime, and key functionalities to identify and address potential issues early.
Bug Fixing & Issue Resolution

Our team resolves technical issues, broken features, and unexpected errors to keep your store running without interruptions.
Feature Enhancements & Updates

We implement updates and new features based on your evolving business requirements and customer expectations.
App & Integration Support

We manage and maintain integrations with third-party tools such as payment gateways, shipping providers, and CRMs.
Performance Optimization

We review and improve loading times, responsiveness, and overall store behavior to provide a better shopping experience.
Content & Catalog Updates

We assist with product updates, category changes, and content edits to keep your store accurate and up to date.
Security Monitoring & Fixes

We monitor your store for vulnerabilities and apply fixes to maintain a secure shopping environment for your customers.
Backup & Recovery Support

We ensure regular backups are in place and assist with recovery in case of unexpected data loss or system issues.
Technical Consultation

We provide guidance on improvements, new features, and platform capabilities to help you make informed decisions.

Businesses trust Mavenbird

Partnering with leading brands worldwide to deliver exceptional eCommerce solutions

Join hundreds of successful businesses growing with Mavenbird

Case Study

What makes our BigCommerce Support and Maintenance dependable?

We focus on keeping your store stable, updated, and aligned with your business operations through consistent support and proactive improvements.

Dedicated support for handling technical issues and day-to-day updates.
Quick response to bugs and unexpected store behavior.
Regular monitoring to prevent downtime and performance issues.
Support for integrations and external tools used in your workflow.
Flexible engagement models based on your support needs.
Continuous improvements based on store performance and feedback.

70+

employees
GLOBALLY
12+

YEARS OF
EXPERIENCE
850+

storefronts
launched
100%

Success Score on upwork
400+

Clients Worldwide

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Magento Integration with ERP, Accounting and CRM systems to streamline and automate your B2B and B2C business.

Ready to take your eCommerce business to the next level?

Whether it’s launching a new site, re-imagining an existing one or launching a marketing campaign, Mavenbird wants to help bring your idea to life.

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Our BigCommerce Support and Maintenance Process

We follow a structured approach to maintain your store, resolve issues, and introduce improvements without affecting your ongoing business operations.

Initial Store Review & Setup

We begin by understanding your store setup, integrations, and current challenges to define the support scope.

Store audit and performance check
Review of integrations and apps
Identification of existing issues
Access setup and documentation
Support plan definition

Issue Tracking & Prioritization

We log, track, and prioritize issues based on their impact on your business operations.

Ticket creation and tracking
Priority-based issue handling
Clear communication on timelines
Root cause identification
Planned resolution approach

Fixes & Enhancements Implementation

We work on resolving issues and implementing requested changes in a controlled and efficient manner.

Bug fixing and troubleshooting
Feature updates and adjustments
Integration fixes and improvements
Code and configuration updates
Validation after implementation

Testing & Verification

We test all fixes and updates to ensure they work correctly without affecting other parts of the store.

Functional testing of changes
Cross-device and browser checks
Integration validation
Performance checks
Final approval before deployment

Deployment & Monitoring

We deploy updates to the live store and monitor performance to ensure stability.

Controlled deployment process
Live store monitoring
Error tracking and logging
Immediate fixes if needed
Performance observation

Continuous Maintenance & Support

We provide ongoing support to keep your store updated and aligned with your business growth.

Regular updates and improvements
Ongoing issue resolution
Performance tuning
Support for new requirements
Long-term technical assistance

Expertise of Industries

Combining our expertise with industry knowledge, we help businesses from different industries drive customer satisfaction, boost sales, and widen their reach with a tailored solution.

Fashion & Clothing