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Modify Customer Review & Rating

Customer’s Reviews represent the object assessments of products as well as your service from the buyers. Noticeably, they influence the awareness of new customers about the products and significantly affect customer’s buying decisions. Another tool to increase the satisfaction level of the shopping doers can be shown via Ratings on your website.

Therefore, Managing the reviews and ratings plays an important role to every store owner. You can manage the features, what views the visitors can see on your website and the criteria which can be beneficial for rating your stores. This post is going to show you how to add, delete and manage all of them by Magento 2.

2 Steps to add, delete and manage the reviews & ratings in Magento 2:

Post-service is really necessary, so it is important to be willing to receive the customer’s reviews.

In the first step of managing the reviews ratings, you may consider to adding the new Rating Criteria like Delivery service.

Step 1: Add a new Rating Criteria

  • On the Admin Sidebar, select Stores
  • Select Rating
Add a new Rating Criteria
  • Click Add New Rating
Add New Rating
  • Type the name of criteria Default Value of RATING INFORMATION box Delivery
Default Value
  • Then set the Rating Visibility in Default Store View
  • CLick Save Rating

You also can add the Review from any social media or emails just by following these steps:

Tips: Use Review Reminder to get more feedback, review from your customers (Mavenbird Review Reminder based on information left by customers during checkout process like email address, will automatically send reminders to ask buyers leave comments on their orders.)

Step 2: Add a new Review

  • On Admin Sidebar, Choose Marketing
  • Select Reviews
Admin Sidebar
  • Click Edit
Edit
  • Check the Review Detail box; in there, you can see some boxes like Product, Author, Detailed Rating, Status
  • Click Save Review
Save Review

Another solution from Mavenbird

To enhance stores’ review and rating usage, Mavenbird came up with a complete solution: Better Product Review extension for Magento 2. The stores will be equipped with:

  • Display reviews summary
  • Show the Verified Buyer badge to enhance authenticity
  • Allow customers to attach images to better describe the reviews
  • Communicate with customers better thanks to store reply
  • Interact easily via ‘Helpful’ rating and social share
  • View reviews orderly thanks to sorting feature
  • Increase SEO results
  • Boost the review rates by reminding customers on My Account page
  • The Professional version also allows stores to send reminder emails to customers

THINGS TO REMEMBER

  • Spelling and grammatical errors should be corrected
  • The Reviews and Ratings will appear on the front-end of your web
  • Use Mavenbird Better Product Review module for easier setup and better performance

The bottom line

Product Reviews and Ratings are the last strings to build newcomers’ trusts and persuade customers in the product search process. Moreover, enabling your reviews and ratings can also take advantage of user-generated content and boost your SEO performance. Therefore we have given you 2 steps to Add, Delete, and Manage Customers Reviews & Ratings in Magento 2, or you can use our solution. Drop your questions in the comment section and we will get back to you!