Take advantage of our Magento Support services that help you address Magento website fixes, 24/7 Magento technical support, Magento website maintenance, Magento security patches, & Magento version upgrades.

Best Value
ENTERPRISE
64 Hours
per month
Get Started
PLUS
32 Hours
per month
Get Started
STANDARD
16 Hours
per month
Get Started
STARTER
8 Hours
per month
Get Started
Compare Plans

Which Magento Support Package is right for you?

Best Value
MAGENTO TECHNICAL SUPPORT AND CONSULTING PACKAGES
ENTERPRISE

64 Hours
per month
PLUS

32 Hours
per month
STANDARD

16 Hours
per month
STARTER

8 Hours
per month

QA & Development Environments

Setup git workflow & management

Basic Website Updates

Access to our team of Magento experts for text changes, bug fixes, 3rd party, extension installations, graphical changes and consultancy

Dedicated Project & Account Management

A dedicated point of contact available to discuss your account and plan new development

Advanced Training

Hands-on training from a Magento certified expert

Phone Support

Phone support from our experienced support team

Basic Uptime Monitoring

Uptime monitoring complete with automatic support for when your site becomes unavailable

Automatic Magento Upgrades

Automatic upgrades as they are released ensuring your site is always running the latest version

Magento Security Patches

Automatic security patching ensuring you are always protected against the latest vulnerabilities

Advanced Website Changes

Advanced customisations to your Magento website inc. 3rd party integrations and custom module development.

Advanced Support

Emergency support, 360° support for your eCommerce business including market trend analysis and A/B testing

Proactive Website Monitoring

Advanced proactive monitoring of key functional aspects of your site including add to cart/customer checkout simulation and server load monitoring.

Magento SEO Audit / PPC

Monthly SEO site audits to ensure your site is ranking well and any issues are rectified, monthly PPC management

Magento Code and Performance Audits

Annual Magento Code and performance audits completed by a Magento certified developer – ensure your site remains upgrade friendly and adheres to best practices
ENTERPRISE
64 Hours
per month
  • QA & Development Environments
    Setup git workflow & management
  • Basic Website Updates
    Access to our team of Magento experts for text changes, bug fixes, 3rd party, extension installations, graphical changes and consultancy
  • Dedicated Project & Account Management
    A dedicated point of contact available to discuss your account and plan new development
  • Advanced Training
    Hands-on training from a Magento certified expert
  • Phone Support
    Phone support from our experienced support team
  • Basic Uptime Monitoring
    Uptime monitoring complete with automatic support for when your site becomes unavailable
  • Automatic Magento Upgrades
    Automatic upgrades as they are released ensuring your site is always running the latest version
  • Magento Security Patches
    Automatic security patching ensuring you are always protected against the latest vulnerabilities
  • Advanced Website Changes
    Advanced customisations to your Magento website inc. 3rd party integrations and custom module development.
  • Advanced Support
    360° support for your eCommerce business including market trend analysis and A/B testing x
  • Proactive Website Monitoring
    Advanced proactive monitoring of key functional aspects of your site including add to cart/customer checkout simulation and server load monitoring.
  • Magento SEO Audit
    Monthly SEO site audits to ensure your site is ranking well and any issues are rectified
  • Magento Code and Performance Audits
    Annual Magento Code and performance audits completed by a Magento certified developer – ensure your site remains upgrade friendly and adheres to best practices
Best Value
PLUS
32 Hours
per month
  • QA & Development Environments
    Setup git workflow & management
  • Basic Website Updates
    Access to our team of Magento experts for text changes, bug fixes, 3rd party, extension installations, graphical changes and consultancy
  • Dedicated Project & Account Management
    A dedicated point of contact available to discuss your account and plan new development
  • Advanced Training
    Hands-on training from a Magento certified expert
  • Phone Support
    Phone support from our experienced support team
  • Basic Uptime Monitoring
    Uptime monitoring complete with automatic support for when your site becomes unavailable
  • Automatic Magento Upgrades
    Automatic upgrades as they are released ensuring your site is always running the latest version
  • Magento Security Patches
    Automatic security patching ensuring you are always protected against the latest vulnerabilities
STANDARD
16 Hours
per month
  • QA & Development Environments
    Setup git workflow & management
  • Basic Website Updates
    Access to our team of Magento experts for text changes, bug fixes, 3rd party, extension installations, graphical changes and consultancy
  • Dedicated Project & Account Management
    A dedicated point of contact available to discuss your account and plan new development
  • Advanced Training
    Hands-on training from a Magento certified expert
  • Phone Support
    Phone support from our experienced support team
  • Basic Uptime Monitoring
    Uptime monitoring complete with automatic support for when your site becomes unavailable
STARTER
8 Hours
per month
  • QA & Development Environments
    Setup git workflow & management
  • Basic Website Updates
    Access to our team of Magento experts for text changes, bug fixes, 3rd party, extension installations, graphical changes and consultancy
  • Dedicated Project & Account Management
    A dedicated point of contact available to discuss your account and plan new development

Fast response times when you need it

We offer a rapid response to site issues based on the severity of the issue raised. We understand the critical nature of eCommerce and our focus is to fix issues accordingly.

Severity
Description
Estimated fix time
Priority 1 Site unavailable / unable to checkout Within 1-2 hours
Priority 2 An issue that is affecting 10% of customers or more 1-2 days
Priority 3 Any superficial or aesthetic issue that is not affecting transactions 2-5 days

Not only do we react fast when an issue is raised, we proactively monitor your site for signs of issues. With our Enterprise maintenance package we monitor items such as error rates and server capacity to ensure that issues are caught as early as possible, often even before your customers are heavily impacted.

Contact Us today to receive a free one-hour consultation call with one of our Magento Support specialists.